Discover Card Cash Back Bonus Snafu – Update
Just a quick update on my cash back bonus award snafu. If you’ll recall, Discover card sent me two Borders gift cards that turned out to be inactive. After a quick call to customer service, they told me they’d refund my cash back, and send me out two new gift cards.
Well, that almost happened. I’ve been following my account activity through the Discover Card website, and they did indeed refund $40 to my cash back bonus award. However, they only resent one of the Borders gift cards. I recieved the gift card in the mail yesterday and immediately called the gift card hotline to check the balance. This card was active and had the correct balance of $25.
At the end of the day, I got the correct amount of rewards back, and I’m satisfied. It was probably just a miscommunication between myself and the customer service rep that lead to them only sending one gift card, and the initial problem of the inactive cards was the fault of the gift card processing center, and not Discover Card.
Posted on Tuesday, February 27, 2007 @ 7:02 am by BudgetFreak
Filed Under: Credit Cards
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on 28 Feb 2007 at 5:13 pm 1.LAMoneyGuy said …
What a pain. Well, if it’s any consolation, I have never had any issues with Discover Cash Back Bonus awards. And I have been using them for quite a few years.
on 28 Feb 2007 at 8:24 pm 2.BudgetFreak said …
Yeah, I was a little bummed out, but they eventually made everything right. I’ve gotten a few hundred dollars worth of rewards over the last 7 years, and this was my first problem. I’m still a big fan of Discover.